Bio-Collagen Face Mask

We are pleased to offer free standard shipping on all orders within the contiguous United States, with an estimated delivery timeframe of 2 to 5 Days business days. Our goal is to get your products to you quickly and efficiently, at no additional cost for standard delivery. How it Works: Order Processing: Orders are typically processed within 1-2 business days (Monday-Friday, excluding major holidays). Orders placed after [Your Cutoff Time, e.g., 2:00 PM EST] will begin processing on the next business day. Shipping Method: Free shipping orders are typically sent via reliable carriers such as USPS Priority Mail, FedEx Ground, or UPS Ground. The specific carrier used will depend on the size, weight, and destination of your order to ensure the fastest and most efficient delivery. Delivery Timeframe: Once shipped, you can expect your order to arrive within 3 to 5 business days. Please note that "business days" exclude weekends and holidays. Order Tracking: You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment directly on the carrier's website. Important Considerations & Exceptions: Non-Contiguous USA (Alaska, Hawaii, US Territories): While we strive to offer free shipping whenever possible, due to higher shipping costs, some orders to Alaska, Hawaii, and US territories may incur an additional shipping fee or have a longer delivery timeframe. Any applicable fees or extended delivery times will be clearly communicated at checkout.

At Zolask LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy. You may return most new, unopened items within 30 days of delivery for a full refund. Here are the details of our refund policy: Eligibility for Returns: items must be new and unopened, in their original packaging, with all tags and labels still attached. Items must be returned within 30 days of the delivery date. Proof of purchase (e.g., order number, receipt) is required for all returns. Non-Refundable Items: A cracked item won't be refunded, as this indicates physical damage that makes it unusable or less valuable. This policy prevents returns of customer-damaged goods or un-reported prior damage. No refund will be given if the original box is missing. Retailers need the box for reselling the item as new, for essential product information, and to protect the item during return shipping. Refund Process: Initiate Your Return: To begin the return process, please contact our customer service team via Email ''[email protected]'' or to request a Return Merchandise Authorization (RMA) number. Packaging Your Return: Securely package the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package. Shipping Your Return: You are responsible for the shipping costs associated with returning the item(s) to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Ship returns to: Return Address Inspection and Refund: Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. We will notify you via email of the approval or rejection of your refund within 1 to 3 business days of receipt. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within two weeks. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately upon delivery. We will work with you to resolve the issue, which may include a replacement or full refund, including return shipping costs. Please provide photos of the damage/defect when contacting us. Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at +1 773-7884083. We are committed to providing a transparent and fair return experience. If you have any questions or need further assistance with our refund policy, please do not hesitate to contact us.

We're excited to announce an enhanced "Track Your Order" feature, making it easier than ever to stay updated on your purchases! You can now effortlessly track your order by simply providing your tracking ID, or by entering your email and order number. Once tracked, you'll gain full visibility into your parcel's journey: Estimated Delivery: See clearly how many days it will take to receive your parcel. Live Location Map: A dynamic map, similar to Google Maps, will display your order's live location, allowing you to follow its progress in real-time. We've made sure this option is conveniently accessible in two key locations: Header Main Menu: Look for the "Track Your Order" link in our main navigation at the top of the page. Lower Shop Menu: You'll also find the "Track Your Order" link in the shop section of our lower menu. Enjoy a more transparent and informed shopping experience with us!